Stonetrust

REPORTING CLAIMS

There are three ways to report your claim: by phone, fax or mail. Upon receipt of your claim, we will file the appropriate documents with the proper regulatory authorities in your state.

BY PHONE: Call (800) 311-0997, ext. 2009 or 2017, and our staff will be happy to complete the paperwork for you. Please allow ample time for the claims specialist to gather all the information from you. Before you call, you should have the following on hand:

Your policy number
Name, social security number, and date of birth of the injured worker
Address and phone number of the injured worker
Date of hire
Date and details of the accident
Type of injury sustained
Medical treatments administered

BY FAX: Complete the appropriate claim reporting form for your state and fax it toll free to (866) 923-1871. You will find this form in your policy packet or on our website under the "First Report of Injury" section.

BY MAIL: Complete the appropriate claim reporting form for your state and mail it to us at: 400 NORTH TRENTON, SUITE 200, RUSTON, LA 71270

Please report all claims to us immediately to ensure prompt investigation and payment of benefits. A delay in payment of benefits may result in the assessment of penalties. Drug testing should be completed the same day of the accident.

All accidents must be reported to Stonetrust Management Services. The State may assess a penalty against your company if claims with disability are not reported to them within ten (10) days of the accident.

The wage information section on the claim reporting form must be completed on claims with disability, or anticipated disability. The wage information is used to establish the compensation rate.

WHEN TO NOTIFY STONETRUST MANAGEMENT SERVICES:

Within 24 hours of a serious or fatal injury
Immediately upon receipt of motions or lawsuits
Immediately when a claimant returns to work. We do verify disability with the treating physicians; however, the return to work date must be verified by you to avoid overpayment of compensation
If you have any information which suggests a questionable or fraudulent claim
If you had knowledge of a pre-existing medical condition of the claimant before the accident (helpful in Second Injury Fund recoveries)
Before all recommended medical treatments or diagnostic tests

Being proactive and keeping Stonetrust Management Services promptly informed of the status of your claim is the best way you can help control the ultimate cost. Our staff is experienced in keeping claims costs to a minimum by investigating suspicious claims; frequent use of second opinions; vocational rehab to expedite the return of a claimant to work; Second Injury Fund; and third party subrogation recoveries.

Please read the “Claims Tips” section to learn how you can help control your claims costs.

Employer resources Calculating Premium Reporting Payroll Experience Modifiers Payroll Audits Employment Policies claims Reporting Claims Claims Tips Preventing Fraud Loss Control Site Visits Safety Programs ONLINE FORMS Underwriting Claims Employers News Find an Agent Contact Us >> Home	REPORTING CLAIMS There are three ways to report your claim: by phone, fax or mail. Upon receipt of your claim, we will file the appropriate documents with the proper regulatory authorities in your state. BY PHONE: Call (800) 311-0997, ext. 2009 or 2017, and our staff will be happy to complete the paperwork for you. Please allow ample time for the claims specialist to gather all the information from you. Before you call, you should have the following on hand: Your policy number Name, social security number, and date of birth of the injured worker Address and phone number of the injured worker Date of hire Date and details of the accident Type of injury sustained Medical treatments administered BY FAX: Complete the appropriate claim reporting form for your state and fax it toll free to (866) 923-1871. You will find this form in your policy packet or on our website under the "First Report of Injury" section. BY MAIL: Complete the appropriate claim reporting form for your state and mail it to us at: 400 NORTH TRENTON, SUITE 200, RUSTON, LA 71270 Please report all claims to us immediately to ensure prompt investigation and payment of benefits. A delay in payment of benefits may result in the assessment of penalties. Drug testing should be completed the same day of the accident. All accidents must be reported to Stonetrust Management Services. The State may assess a penalty against your company if claims with disability are not reported to them within ten (10) days of the accident. The wage information section on the claim reporting form must be completed on claims with disability, or anticipated disability. The wage information is used to establish the compensation rate. WHEN TO NOTIFY STONETRUST MANAGEMENT SERVICES: Within 24 hours of a serious or fatal injury Immediately upon receipt of motions or lawsuits Immediately when a claimant returns to work. We do verify disability with the treating physicians; however, the return to work date must be verified by you to avoid overpayment of compensation If you have any information which suggests a questionable or fraudulent claim If you had knowledge of a pre-existing medical condition of the claimant before the accident (helpful in Second Injury Fund recoveries) Before all recommended medical treatments or diagnostic tests Being proactive and keeping Stonetrust Management Services promptly informed of the status of your claim is the best way you can help control the ultimate cost. Our staff is experienced in keeping claims costs to a minimum by investigating suspicious claims; frequent use of second opinions; vocational rehab to expedite the return of a claimant to work; Second Injury Fund; and third party subrogation recoveries. Please read the “Claims Tips” section to learn how you can help control your claims costs.
© 2006 Stonetrust Commercial Insurance Co.